Refund policy
Last Updated: June 13, 2026
At Qplay, we strive to provide our valued customers with the best possible experience when purchasing our products. We understand that sometimes a product may not meet your expectations or requirements. Therefore, we have established a comprehensive 7-day return policy to ensure your satisfaction and guarantee a hassle-free return process.
1. Eligibility
1.1. This return policy applies to all products purchased directly from www.qplay.ae or any of its sub-domains.
1.2. The product must be unused, in its original packaging, and in the same condition as when it was received.
2. Return Process
2.1. To initiate a return, please fill out our registration form with your name, order ID, receipt, and other appropriate information to start the refund process.
2.2. You can also contact our Support Team within 7 days of receiving the product via:
- Email: sales@qplay.ae
- Phone: +971 58 106 5901
2.3. Provide the following information: order ID, product name, reason for return, your receipt, and any relevant details or supporting documentation.
2.4. Our Support Team will guide you through the return process and provide any additional instructions.
3. Packaging and Shipping
3.1. Safely package the product in its original packaging or a suitable alternative to prevent damage during transit.
3.2. You are responsible for the cost of shipping the returned product unless the return is due to our error or a defective item.
4. Inspection and Refunds
4.1. Upon receiving the returned product, our team will inspect it to ensure it complies with the return policy conditions.
4.2. If the product meets the requirements, we will process your refund within 10 business days using the original payment method.
4.3. If the product does not meet the return policy conditions, we will contact you to discuss available options.
5. Exchanges and Store Credit
5.1. If you prefer an exchange instead of a refund, please indicate your preference when contacting our Parent Support Team.
5.2. We will do our best to facilitate the exchange, subject to product availability. If the requested item is not available, we may offer store credit as an alternative.
6. Defective or Damaged Items
6.1. If you receive a defective or damaged product, please contact our Support Team immediately for assistance.
6.2. We may request supporting documentation or photographs to assess the issue and provide an appropriate resolution.
6.3. In such cases, we will cover the cost of return shipping and offer a replacement, repair, or refund based on the circumstances.
7. Customer Responsibilities
7.1. Ensure that the product is returned within the 7-day window, starting from the date of receipt.
7.2. Take reasonable care of the product and its packaging to prevent any damage or loss during the return process.
7.3. Provide accurate and complete information to facilitate the return and refund process.
8. Policy Updates
8.1. Qplay reserves the right to modify or update this return policy at any time without prior notice.
8.2. Any changes will be effective immediately upon posting on our website.
At Qplay, we are committed to ensuring your satisfaction with our products. Our 7-day return policy is designed to provide you with peace of mind and flexibility when making a purchase. If you have any questions or need further assistance, please don't hesitate to contact our friendly Support Team.
