Help Centre

UAE delivery is free on orders of AED 200 or more, and AED 30 for smaller orders. Delivery to Saudi Arabia, Kuwait, Qatar, Bahrain and Oman is charged by order weight and shown at checkout before you pay. See our Shipping & Delivery page for the full rate table.

Most UAE orders arrive within 48 hours. You'll get an email with a tracking link as soon as your order ships.

Yes. We deliver to Saudi Arabia, Kuwait, Qatar, Bahrain and Oman. The delivery fee depends on the total weight of your order and is shown at checkout.

Visa, Mastercard, Apple Pay and Google Pay, plus Tabby so you can split your payment into 4 interest-free instalments.

No, cash on delivery isn't available. All orders are paid securely online at checkout.

Yes. Subscribe to our newsletter and use code WELCOME10 for 10% off your first order.

Yes. Unused items in their original packaging can be returned within 7 days of delivery. Contact our team to start your return.

Return shipping is paid by the customer, unless the item is faulty or we sent the wrong product, in which case we cover it.

Once we've received and checked your return, refunds are processed to your original payment method within 10 business days.

Contact us straight away with your order number and a few photos. We'll arrange a replacement, repair or refund.

Every product page lists the recommended age range. Our convertible tricycles start from 10 months, the Sema Evo scooter from 1 year and the Mika scooter from 2 years. Not sure? WhatsApp us and we'll recommend the right fit.

Most items need only light assembly, and many product pages include an assembly video. Our team is happy to help if you get stuck.

Use our Product Registration page with your order details, and our team will get back to you.